Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about how we cover non GamStop casinos? This page explains how to get in touch and what happens once you do.
The Best Way to Reach Us
Email is the quickest and most reliable route to our editorial team. Send your message to [email protected] and a member of the team will read it personally. We do not rely on automated replies to close out enquiries — every message gets a human response.
If you can, tell us what your enquiry relates to in the subject line or the first line of your message. A note that says "correction on Betmica wagering terms" or "question about withdrawal times" helps us route it to the right person and answer it properly rather than generically.
What We Can Help With
Our site covers online casinos that operate outside GAMSTOP self-exclusion, including how their bonuses, wagering requirements and payment methods work for UK readers. Reasons people contact us usually fall into one of these categories:
- Fact-checking and corrections — If a bonus term, wagering requirement, licensing detail or payment method we've published looks out of date, tell us. Offers such as welcome packages and free spin terms change without much notice, and we would rather correct the record quickly than leave stale information live.
- General research questions — Readers often ask us to clarify how something works, such as how non GamStop casino sites handle GBP deposits, currency conversion, or KYC checks. If our existing content doesn't answer your question clearly, let us know so we can improve it.
- Editorial and partnership enquiries — If you represent a casino brand, a payment provider or another organisation and want to discuss working with us, introduce yourself and explain what you have in mind. We're transparent that some of our content includes commercial relationships, but these never determine how a casino is ranked.
- Concerns about a specific casino — If you've had a difficult experience with a casino featured on our site — a withdrawal dispute, an unclear bonus term, or a support issue — you're welcome to describe it. We can't intervene directly with an operator on your behalf, but reader reports inform how we review and rank sites.
- Safer gambling support — If you or someone you know is struggling with gambling, please say so in your message. We'll point you towards independent support services rather than attempt to advise you ourselves.
What to Expect After You Write to Us
We aim to respond within two working days, though enquiries that need fact-checking against a casino's current terms and conditions can take a little longer. During particularly busy periods, please bear with us — every message is read and answered by someone on the editorial team, not filtered out.
If your message concerns a factual error, we'll confirm what we've checked and update the relevant page where the correction is warranted. We keep a record of when pages were last fact-checked so readers can judge how current the information is.
Before You Contact Us About a Casino Dispute
If your enquiry relates to a withdrawal delay, a rejected bonus, or a dispute with a specific operator, it helps to have a few things ready when you write in:
- The name of the casino and, if relevant, which offer or promotion was involved.
- A brief timeline — when you deposited, when you requested a withdrawal, and any responses you received from the casino's support team.
- Whether you've already raised the issue directly with the casino's own complaints procedure, and what the outcome was.
Bear in mind that casinos not on GAMSTOP are typically licensed outside Great Britain, often in jurisdictions such as Curaçao, so UK dispute resolution routes and Gambling Commission protections do not usually apply. We can offer context based on our research, but we're not a substitute for the casino's own complaints process or an independent adjudicator where one exists.
Responsible Gambling and Where Else to Turn
This page is for contacting our editorial team, not for handling urgent gambling harm concerns. If you need support, GamCare and the National Gambling Helpline offer free, confidential advice, and self-exclusion tools such as GAMSTOP or independent blocking software can help reduce access to gambling sites while you take a break. Our guide to non GamStop casinos also explains how self-exclusion interacts with sites operating outside that scheme, which is worth reading if you're considering a break from gambling.
We appreciate you taking the time to read this far and to reach out. Honest feedback from readers is one of the main ways we keep our reviews accurate and useful.